Welcome to the official Rules page for The Pokies 114. These rules explain how our gaming platform operates, what is expected of every player, and how we handle deposits, withdrawals, verification, bonuses, game malfunctions and disputes. We tested our processes and reviewed real-case scenarios to ensure this page reflects how The Pokies 114 operates in practice. By registering an account or otherwise using the site you accept these Rules in full.
The Pokies 114 is operated by a company registered under registration number 3-102-841524, established in 2021 with a registered address 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. Our services follow applicable regulatory requirements and our operations are supported by recognised gaming authorities. We continuously update our systems and procedures to provide a safe, fair and competitive gaming experience.
These Rules form a binding agreement between you (the player) and us (The Pokies 114 operator). They come into effect when you register an account or otherwise use the site. We reserve the right to amend these Rules at any time for reasons including but not limited to compliance with law, regulatory guidance, operational improvements or security enhancements. We will publish updates on our platform; continued use after changes indicates acceptance. We tested our update notifications and our results show we provide clear notices prior to material changes where possible.
Before you participate in any gaming activities on The Pokies 114, you must meet the following eligibility criteria:
It is your responsibility to determine whether you are legally permitted to use the site from your location. We may require proof of age and identity at any time and may refuse or restrict access to anyone who cannot provide satisfactory evidence.
When you register you will be asked to provide personal details such as your full name, date of birth, email address and phone number. These details must be true and complete. We may request documentation to verify identity, address and payment methods. Our test cases show identity checks typically complete within 24–72 hours when documents are clear, but complex cases can take longer.
You are responsible for keeping your account login details secure. Notify us immediately if you suspect unauthorised access. We may suspend accounts, disable access or freeze funds to protect you or our systems. We also reserve the right to close or block an account where there is a credible suspicion of fraud, money laundering, collusion or other prohibited conduct.
The integrity of gameplay is central to our service. The following behaviours are strictly prohibited:
Where we find evidence of prohibited conduct we reserve the right to void affected wagers and winnings, cancel bonuses, withhold funds, suspend or close accounts and pursue legal or regulatory action where appropriate.
Bonuses and promotions are discretionary offers provided under specific terms. We publish the eligibility rules and game restrictions for each offer. From our practical testing of promotional workflows, we observed that bonus mechanics and playthrough requirements are strictly enforced to protect the fairness of offers.
Key principles that govern bonus use are:
| Payment Method | Minimum Wagering Requirement (example) |
|---|---|
| PayID | 1x of deposited amount |
| Credit / Debit Card | 3x of deposited amount |
| Other electronic methods | Requirements vary — see the offer terms |
Note: These are representative examples based on our review of standard procedures. Always check the specific promotion’s terms for precise requirements.
Deposits are credited to your account after we receive confirmation from the payment provider. Available methods, limits and processing times may vary. We may also require supporting documentation for certain deposits as part of our anti-money laundering (AML) and Know Your Customer (KYC) procedures.
We make every reasonable effort to process withdrawal requests quickly and securely. Our customer support team is available to help if you have any concerns. Our real-world testing shows that straightforward withdrawal requests with verified accounts are typically processed faster than those requiring additional documentation, which can extend the time for completion.
To protect our customers and comply with legal obligations, we may request documents such as a government-issued photo ID, proof of address (utility bill or bank statement) and proof of payment method (card copy with middle digits masked or transaction evidence). Failure to provide satisfactory documentation may lead to delayed or withheld withdrawals and account restrictions. Our experience shows verified accounts provide the fastest path to withdrawals.
Our games use certified random number generation and tested software. Despite robust systems, technical issues can occasionally arise. If a game malfunction occurs, The Pokies 114 reserves the right to void affected rounds, void bets where outcomes are unreliable, and correct any errors. Players should not attempt to exploit malfunctions; doing so is a breach of these Rules.
We are committed to promoting safer play. If our systems identify problematic gaming patterns we may intervene by setting limits, offering self-exclusion tools, or suspending accounts. Players can also request deposit limits, loss limits, session time limits or temporary and permanent self-exclusion via our support team.
We collect and process personal data to provide services, perform identity checks, prevent fraud and comply with law. We store and handle your information in line with applicable privacy and data protection principles. For full details see our privacy policy published on the platform.
We will communicate important account and policy information via the email address or phone number you provided or through platform messaging. It is your responsibility to maintain valid contact details. We tested our notification systems and our results show we deliver system notices reliably to registered contact points.
We reserve the right to take corrective actions, including suspension, limitation, forfeiture of funds or account termination, where there is credible evidence of rules breaches, fraud, collusion, money laundering, abusive behaviour or any other conduct that compromises system integrity or violates law. Where we suspect criminal activity, we will cooperate with relevant authorities and may commence legal action.
If you have a dispute with us, contact customer support in the first instance. We aim to resolve complaints promptly and fairly. If you remain dissatisfied, details of any available independent dispute resolution bodies or relevant regulator will be provided where applicable.
We have tested multiple operational scenarios including deposit verification, bonus redemptions, withdrawals and dispute handling. Our results show that adherence to the verification process significantly reduces delays. For example, accounts that supplied clear identity documents at registration saw faster withdrawals and fewer compliance holds. We strive to be transparent and responsive and continuously refine our workflows based on monitoring and player feedback.
If you attempt to fund multiple accounts with the same credit/debit card, our systems flag this activity. We will investigate and may suspend the accounts and cancel winnings. To avoid issues, use one account and one payment instrument per player.
If a player uses strategies designed solely to meet wagering requirements (for example minimal-risk bets across correlated markets or systematic hedging while a bonus is active), our monitoring will identify anomalous patterns and we may revoke bonuses and void associated winnings.
If a slot round displays impossible payouts due to a software error, report immediately. Our investigation may void the round and reverse credited funds; we will explain the outcome after completing checks with our software partner.
For any account, technical or billing enquiries contact customer support through the platform’s help channels. Provide your account ID and a clear description of the issue and attach relevant documents if requested. We aim to respond to all enquiries promptly and keep you updated during investigations.
These Rules are governed by the laws and regulations applicable to The Pokies 114 operations and by the terms of any regulatory licences we hold. If any provision of these Rules is found invalid or unenforceable, it will not affect the remainder of the Rules which will remain in full force and effect. Continued use of the platform constitutes acceptance of all applicable rules and policies.
For any questions not covered here, contact our customer support team. We aim to provide a safe, secure and fair environment and appreciate responsible play. Thank you for choosing The Pokies 114.
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